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The Registered Nurse Supervisor is responsible for the overall management of programs as related to the client.  This includes monitoring clients level of service needs and coordination of care with health care providers or a RN Case Manager. Additionally, the RN supervisor is responsible for overseeing PCW/Caregivers to ensure optimal care is being provided to all clients in accordance with policies and procedures of this agency.

REPORTS TO: Administrator

SUPERVISES: PCW/Caregivers and Support Staff



  • Graduate of an accredited school of nursing

  • Possess a current state license as a Registered Nurse(RN)

  • At least one year of related experience or administrative experience

  • Computer literate

  • Possess effective communication skills and ability to lead a team of personnel with a variety of backgrounds and educational experiences

  • Possess good time-management, problem-solving, and work ethic skills

  • Possess a current driver’s license and a dependable insured automobile



1. At least once every 50 to 60 days, the RN supervisor will visit each client’s home and based on the home visit, complete the following activities for each client based on DHS 107.112, WI Admin. Code

  • Review and evaluate the client’s medical condition and needs per the written Plan of Care during the period in which care is provided

  • Determine whether the current level of services, including the frequency and duration of service, continue to be appropriate in treating the clients medical condition

  • Discuss with the physician any changes necessary to the Plan of Care

  • Discuss and review with client or representative, as appropriate, the services to be provided by the PCW/Caregiver based off the client’s needs and preferences.

2. The RN Supervisor is responsible in assuring the competency of the PCW/Caregiver by visiting the clients home to observe cares being given.  At least once every 50 to 60 days, the RN supervisor will make a home visit to supervise the PCW/Caregiver for competency in cares.


Per DHS 105.17(2)(b) and DHS 107.112(3), WI Admin. Code, an RN supervisor is required to:

  1. Evaluate the client’s needs and preferences for services and make referrals to other services as appropriate.

  2. Secure signed and written orders from the client’s physician prior to start of service. Orders are to be renewed every three months unless the physician specifies that orders covering a period up to one year are appropriate when the client’s needs change, whichever occurs first.

  3. Develop a plan of care for the client, considering the client’s preferences for service arrangements and choice of personal care workers. Interpret the plan to the personal care worker, include a copy of the plan in the client’s health record, and review the plan at least every 60 days and as needed.

  4. Promptly notify the clients physician and legal representative (if applicable) if any significant changes are observed in the client’s medical condition.

  5. Develop appropriate time and service reporting mechanisms for PCW/Caregivers and instruct the PCW/Caregivers on their use.

  6. Give the Personal Care Worker/Caregiver written instruction about the services to be performed and demonstrate to the personal care worker how to perform the services.

Other Functions:

  1. Maintain a safe working environment for themselves and their clients

  2. Maintains patient confidentiality

  3. Oversees, participates in, and supports performance improvement activities while establishing measurable outcomes/objectives. 

  4. Uses effective communication skills to follow-up on complaints by clients or personnel.

  5. Serves as the liaison between personnel and administration.

  6. Participates in clinical Policy and Procedure development and implementation as needed

  7. Oversee and promotes Infection Control measures for compliance. Serves as a liaison to community, state, and national level functions, as needed.

  8. Keeps all records up to date, organized, and ready for inspection at anytime.

  9. Knowledgeable of and abides by all policies and procedures

  10. Presents a professional appearance and attitude

  11. Maintains current knowledge of non-medical regulations DHS 105 and standards.

  12. Directs RN Case Managers in the performance of their duties including admission, discharge, transfer, and service provision to clients.

  13. Other duties as assigned by their administrator.

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